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Month: February 2009

Southeastern DID apologise…

Southeastern DID apologise…

In my recent mini-rant about the snow breaking our trains, I said that the train company didn’t even bother apologising for not running any trains.  I was wrong – they did apologise via their website, here.

They’re even offering some sort of compensation for season ticket holders, as long as you still have the ticket that was valid at the time – another reason to always ask the nice man at the station if you can hold onto your old ticket when buying a renewal…  The form to fill in if you want compensation is here.

So, sorry to Southeastern for saying you didn’t apologise.  Your spokeswoman could probably still do with a spot of media training though…

Let it snow, let it snow, let it snow…

Let it snow, let it snow, let it snow…

You may have missed it, but there was a bit of a nip in the air last week – Garry has already mentioned the effect it has on the, shall we say, “intellectually challenged” amongst us.  I was amused by the BBC’s footage of people insisting on walking down the icy bit of the steps outside Waterloo Station – for pity’s sake, use your eyes!

As it was the first time my commute to London had been affected by cold weather I was mildly surprised by the train company’s attitude: “It’s snowing, we’re not running any trains.  kthxbye!”.  Not a hint of “We’d like to apologise for any inconvenience this will cause” or anything similar, just a stark “no trains today” announcement.  Now, I can usually work from home if need be, but I’m guessing I’m still in the minority there.  Approximately 143,000 people commute into London on Southeasern Railways trains every day (it says here), and every one of those people was inconvenienced in one way or another on Monday and Tuesday.

Obviously, those of us who pay in advance for our train tickets don’t get any recompense for paying for something that didn’t actually exist – there’s some customer charter somewhere that says that because I pay *cough* pounds a month for my ticket I have fewer rights than someone who only travels occasionally.  I’ve never quite understood that…

I don’t think they could or should have done anything different, it’s just the way they act as if we should think ourselves lucky if they actually provide the service we pay through the nose for. Just one little sentence with the word ‘apologise’ or ‘sorry’ in it would have gone a long way for this particular commuter.

Snow Train to Nowhere! - Winchester
With thanks to neilalderney123 at Flickr for the photo – I was far too warm and cosy at home to venture out with the camera!